Sharing bad news sucks. Period. No matter what the news is, if you care about the person on the receiving end of it (and I hope you do), you want to make the impact to be as painless as possible. Unfortunately, the magic spell that makes bad news feel like a carnival doesn’t exist. But wait, before you shoot the messenger, let me share an excellent example of crisis communications from Airbnb Co-Founder and CEO Brian Chesky. Last week, Brian had to deliver a bitter message of goodbye to nearly 1,900 of his employees. The way he did it can be a lesson of leadership communications for everyone.

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