We all know the importance of customer service for retaining customers and scaling a business — and it’s only increasing in value over time. Consider, for instance, what happened when I called CorePower Yoga’s customer service team last week to complain about an incorrect charge to my account. What could’ve been a stressful and frustrating experience turned into me actually upgrading my membership. That’s the power of good customer service — it’s where your customers’ loyalty starts, or ends. Unfortunately, the past two years have been anything but easy on customer service teams. While customers’ expectations for customer service hit an…